Service Operation Manager
Monroe Consulting Group is a global team of recruitment specialists, boasting a network of over 40 offices located throughout Europe, USA, Asia and Australia. Our office located in Jakarta, works with some of the best-known local and multi-national companies to deliver consistently high levels of service and delivery within Middle to Senior Management recruitment.
Service Operation Manager
(Jakarta Raya)
Responsibilities:
- Monitor the implementation of operation plan in ASP and Onsite team to be in line with SOP so as to achieve the agreed level of SLA and CSI
- Facilitate complaint & compliance management in ASP and Onsite Team in order to provide the proposed recommendation to superior for decision making process
- Monitor the availability of human resource and tools in ASP and Onsite Team in order to ensure the achievement of productivity level and SLA
- Develop CSI program in ASP and Onsite function, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
- Coordinate with Service Quality department in organizing officer development program so as to achieve the agreed level of CSI
- Work closely with each Supervisor from SPD, ASP, Front Desk and Bench Repair in assuring the availability of spare parts and determine the preventive action to get better solution of spare parts availability
- Review weekly report from ASP & Onsite team to ensure standard of CSI is achieved and provide action plan
- Coordinate meeting with other related function in ASP and Onsite team in order to ensure the operational activities are performed effectively and efficiently which in line with SOP and the prevailing company’s policy and procedure
Requirements:
- Bachelor degree (S1), majoring electrical engineering or industrial engineering from reputable University
- Minimum 7 years related working experience with at least 2 years experience in managerial level
- Experienced in managing Service Center Operation in Electronic/Consumer Electronics and IT Industries
- English is mandatory
Qualified Applicants should apply via this site or e-mail to :
it@monroeconsulting.com
